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Here are some questions and problems that people often encounter when using Screen Catcher.
Before consulting this list, please check to make sure you are running the latest version, which is Screen Catcher 2.3.4. If you need an update, you can get one from the Download Page. If you have a problem that is not addressed here or feel a question should be here but isn't, please send mail to support@stclairsoft.com
Does Screen Catcher work with OS X?
Screen Catcher 2.3.4 runs within the Classic environment, but is not OS X native.
This limits what you can do with it, since key features like Catch-All do not
work within native OS X applications. Jon has been working on a complete rewrite
of Screen Catcher for OS X for some time, but resource and time constraints
have prevented him from completing it. We anticipate having an OS X native version
of Screen Catcher in the future, but unfortunately cannot commit to a release
date at this time.
How do I capture a picture of a menu?
Click the mouse on the menu you want to capture so that it drops down, then press the Screen Catcher Hotkey for "Capture Region". By default, this hotkey is set to cmd-shift-3. The cursor will change from an arrow into a crosshair. You can now release the mouse button and select the area that you want to capture.
The Catch-All function doesn't work correctly with iView Multimedia and Adobe Acrobat.
There are a few applications within which Screen Catcher cannot take scrolling snapshots. This is usually due to the way a program updates its windows or handles its scrollbars.
In some cases, changing the view mode will allow Screen Catcher to work. This is the case with Adobe Acrobat Reader - if you select "Continuous" from the "View" menu in Acrobat Reader, Screen Catcher will be able to capture entire documents.
Catch-All doesn't seem to know that there's a scroll bar in some windows.
In order for Catch-All to "see" a scroll bar in a window, the scroll bar must be at least half as long as the window, and must be within 100 pixels of the side of the window. Scroll bars that don't meet these criteria cannot be auto-scrolled by the Catch-All function.
I get repeated images in my snapshots when I use Catch-All in some applications.
Screen Catcher's Catch-All feature takes multiple snapshots of a window and then "stitches" those snapshots together into one long image. If parts of the window don't scroll when you click the scroll bar, those parts will show up repeatedly in the final image. This includes the Explorer Bar in Internet Explorer, stationary frames on certain web pages, and toolbars included within the borders of the window you're capturing.
You can manually omit these items from your snapshot by using Screen Catcher's "Modify Size After Selection" option, and then moving the edges of the selection rectangle before you actually take the snapshot. Sadly, there is no good way for Screen Catcher to automatically do this for you. In nearly all cases, the toolbars or other elements that don't scroll are simply drawn in the window by the application - Screen Catcher has no way of knowing that they're there.
Why can't JPEGView and Photoshop open my JPEG files?
Some applications that read JPEG files do not understand the progressive JPEG format. Turn off the Progressive option in Screen Catcher before saving JPEG files if you need to open JPEG files with one of these applications.
Why has Auto File suddenly started saving my snapshots on the desktop?
The folder that you set in the Auto File dialog has been deleted or moved so that Screen Catcher cannot find it. Use the Auto File command in Screen Catcher's Catch menu to select a new folder.
When I take a snapshot, Screen Catcher "clicks", but nothing happens.
You are probably saving the snapshots to the clipboard or automatically to a file, but expecting Screen Catcher to put them in a new window. Check the destination of your snapshots in Screen Catcher's Catch menu.
When capturing snapshots of windows, the contents of the window sometimes changes before Screen Catcher captures the image.
Because Screen Catcher moves windows around when you use the Catch Window command, it must allow the application to update the contents of the window to make sure everything is visible. If the window contents are changing, Screen Catcher may "miss" the image you want. The solution is to use a different capture mode - either Region or Screen - that doesn't have to allow the application to update the window.
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