Technical Support
Step 1: Common issues

I've lost my serial number! Can you send it to me?

If you've lost your serial number, use our Serial Number Request Form.


Default Folder X is telling me I need to upgrade.

Version 5 of Default Folder X is a paid upgrade for users that purchased their licenses before June 1, 2015. You can purchase an upgrade through our Upgrades Page.

Is there a version of Default Folder X for High Sierra?

Default Folder X 5.1.6 and higher are compatible with High Sierra.


My email address changed. How do I let you know?

To ensure that you continue to receive update notices after changing your email address, use our Change of Address Form or send mail to admin@stclairsoft.com. Include both your old and new email addresses.

 

Step 2: Check the documentation and FAQs

If you haven't already done so, please read the manual or Read Me file that came with your software. Our documentation is fairly complete, and many common issues are covered there.

If you can't find a solution in the documentation, look through our FAQ (Frequently Asked Question) pages for the most up-to-date list of tips and common customer support questions for your product.


Default Folder X FAQ

HistoryHound FAQ

App Tamer FAQ

Jettison FAQ

 

Step 3: Email us!
If you don't see an answer to your question in the FAQs, by all means let us know via our Tech Support Form or send an email to support@stclairsoft.com. Please be as complete as possible in your request - remember that we can't help you if we don't know what's happening!
 

Home | Products | Store | Support | Contact | Blog

© 1996-2018 St. Clair Software